Communicating With Others

After completing this course you will be able to:

• Nonverbal Communication
• Understanding Body Language
• Talk About and Promote the Company Vision
• Create a Vision Branding Statement
• Handling Customer Complaints

Nonverbal Communication

Good communication is the foundation of any relationship, including our professional relationships. It™s certainly true we communicate all day long, both with and without words. In fact, the majority of messages we give are nonverbal. This includes our body language, facial expressions, gestures, and eye contact.

In any work situation, the ability to understand and use nonverbal communication is a necessary skill. It can help you build relationships with others, express your thoughts clearly, and help you navigate difficult or challenging situations.

This course will help you begin to strengthen your nonverbal actions by evaluating ten communication events. This evaluation period will give you an idea of what you a™re doing well and what you need to improve. In addition, by paying attention to your nonverbal behaviors, you wi™ll be more conscious of what you a™re doing, and as a result will naturally start to develop your capabilities.

By completing this course, you will:

• Be able to monitor and improve your nonverbal communication actions

Understanding Body Language

Being able to read another person™s body language is a good skill to have. When we can accurately understand the messages revealed by a person™s body language, we have additional information regarding what the person may be thinking or feeling. This additional information helps us adjust how we deliver our messages to communicate effectively, as well as to develop strong, collaborative relationships with others.

This course will help you make a conscious effort to observe someone™s body language each day for two weeks. Doing this consistently for a two week timeframe will help strengthen your ability to become aware of and assess the body language of the people you interact with.

By completing this course, you will:

• Strengthen your ability to read other people's body language

Talk About and Promote the Company Vision

When it comes to the company™s vision, a lot happens at the leadership level, and yet a company™s vision is essential to every person who works for the organization. Each of us must have a clear picture of our company™s vision. When we do, we have an increase in excitement and commitment. When we see a connection between our work and the vision, we believe in what we a™re doing and what the company will become. Even better, when we talk about and promote the company™s vision to others, we make a big difference for ourselves, our team, and the company too.

This course will help you learn how to talk about and promote the company vision. You will learn how to share what excites you about the future. The more you talk about what energizes you, the more passionate you wi™ll be, and the more effective your message.

By completing this course, you will:

• Be able to determine how you will talk about, promote and share the organizations vision with others

Create a Vision Branding Statement

Individual excitement and optimism are an essential component to any company™s success. When individuals are excited about their company and see hope for the future, their dedication, commitment, and desire to work hard all increase. Of course as more and more people are dedicated and committed to their company™s success, that company strengthens its ability to do and achieve great things.

This course will help you create an organization branding statement. One that describes the organization™s purpose and vision. This branding statement should distinctively describe why the organization exists and what it wants to achieve in the future. It should be exciting and inspirational. It should cause anyone who works for the company to be excited about the future and to know they can contribute to something great.

By completing this course, you will:

• Be able to create a concise branding statement to connect others to the organization™s vision

Handling Customer Complaints

At work, no matter what type of job you have, you can count on one thing ”at some point you wi™ll have to deal with an upset customer. Whether you provide a product or service or whether your customers are external buyers or internal co-workers, things happen and customers get upset. It™s the nature of things.

The challenge each of us face is to handle the situation in a way that leaves our customers thinking great things about you and the company. In some cases, you can even make it a great experience. When difficult situations are handled well, upset customers can go from being upset or angry to passionate and loyal company supporters.

While there are a number of ways to deal with an upset customer, there are a few things that make a real difference in putting the person at ease and working through the situation. This course teaches you a process to use when a situation arises in which your customer has a complaint, is upset, or is angry about a particular issue.

By completing this course, you will:

• Know how to positively handle queries or complaints from your customers

Vado offers 350+ employee soft skill and management development e-learning courses that is “changing the face of learning” with course design that includes the following elements:

Development Happens on the Job. Research shows that 70% of development happens on the job, and Vado is the only off the shelf e-learning courseware provider that helps the learner apply on the job through step by step instructions.

Chucked Learning. Some call it granular, others call it chunked, microlearning or learning bursts . They mean the same thing – learners want short learning courses. Study after study shows that taking in information in small bite sized chunks leads to increased learner retention. The market has been recognizing this trend toward shorter and shorter learning courses and have shortened e-learning courses from 4 hours to 1 hour to 30 minutes. Our learning content takes this trend to the next step to meet the demands of learners.

Video. In their personal life, employees learn new information by watching videos and they have come to expect that on the job. All of Vado’s courses start with a short instructional video. And the videos are in high definition for a better learner experience.

Optimized for the mobile learner. Mobile means two things: technology and the learner experience. Vado’s learning content is optimized for both meanings. From a technology standpoint, all 300+ courses are viewable from all hand held devices. From a learner experience perspective, small bite sized videos fit the mobile learners’ requirement of not having to complete long courses on their hand held device.